Analytics
HRlab Reviews: How Does the HR Suite Score in Tests?
Marlen Kothen
on September 18, 2026 • 2 min. reading time
How does HRlab stack up against competitors in the latest 2027 comparison, and how do HR experts rate their hands-on experience with the platform in daily practice? The results of the independent techconsult Professional User Rating 2027 provide clear, real-world answers.
What Is the techconsult Professional User Rating (PUR)?
The Professional User Rating (PUR) by analyst firm techconsult (a Heise Group company) is one of the most comprehensive user surveys in the DACH region. For the current Cloud HR Suite 2027 benchmark, a total of 5,940 application experts rated the performance of 29 relevant HR software providers. The methodology measures two primary dimensions:
-Company Rating: Evaluates the vendor across categories such as service, support, pricing models, and innovative strength.
- Solution Rating: Evaluates the software itself regarding performance, functional scope, practical utility, and user-friendliness. The results are visualised in the "PUR Diamond." Here, users named HRlab a top-category "Champion" for the third consecutive time.
Where HRlab Outshines the Competition
Anyone looking for authentic HRlab user feedback wants to know how the software performs in areas that make a tangible difference in daily HR operations. The study results for 2027 highlight clear strengths:
#1 Rank for Pricing and Licensing Models
Transparency and budget certainty are top priorities for HR leaders. HRlab earned 1st place across the entire comparison field for its pricing and purchasing models. Users appreciate the clear, scalable pricing structure with zero hidden fees.
#1 Rank for Service & Support
Implementing new software comes with its challenges, and when something doesn't go as planned, fast support is key. With a score of 76.0 points, HRlab takes the #1 spot in Service & Support. This proves that users value HRlab's personalized assistance and rapid resolution times.
High Customer Satisfaction & Product Loyalty
HRlab also secured a top spot in overall vendor satisfaction with 78.5 points. Combined with strong scores for solution utility (75.0 points) and product loyalty (77.3 points), the study confirms: organizations that choose HRlab stay loyal to the platform over the long term.
Benchmark Comparison: HRlab vs. Market Average
The following table breaks down user ratings for HRlab compared directly against the overall average of all 29 evaluated Cloud HR suites:
| Evaluation Category | HRlab Score | Market Average | User Rating Perspective |
|---|---|---|---|
| Service & Support | 76.0 | 61.5 | Significantly above average (#1 Rank) |
| Pricing & Licensing Models | 76.4 | 62.7 | Significantly above average (#1 Rank) |
| Vendor Satisfaction | 78.5 | 68.0 | Above average |
| Product Loyalty & Recommendation | 77.3 | 68.2 | Above average |
| Practical Utility in Daily Operations | 75.0 | 65.9 | Above average |
| Core Software Features | 72.8 | 62.7 | Above average |
Key Takeaways from the techconsult Analyst
Verena Bunk, Senior Analyst at techconsult GmbH, summarizes what users confirmed in the latest study:
HRlab’s cloud-based HR suite makes core HR processes significantly more efficient. Digitization minimizes administrative overhead, speeds up workflows, and frees up valuable time for strategic HR initiatives—delivering a clear boost to overall HR productivity.