We Feel Perfectly Supported at Any Given Time.

How did the implementation process go?

The implementation was consistently positive because there was a realistic schedule that accurately accounted for the efforts required on our end. This aligned with our expectations of what was important in introducing HR software, making us feel very well supported.

This was followed by three to four larger sessions, during which we were systematically guided through HRlab. The focus wasn't on theory but on directly implementing use cases together, allowing us to quickly develop a good understanding of HRlab. In the first few months after implementation, our contact person was available for a weekly set meeting, in addition to providing quick assistance in between.

A particularity in our case: Our previous HR software provider did not provide us with all the master data we needed. This naturally had a significant impact on how we could deliver the data for HRlab. Fortunately, the HRlab team supported us in completing and structuring the data.

Standout Features Since Implementation?

The colleagues at HRlab not only have outstanding expertise in their product but also in HR and daily personnel work. This has impressed us repeatedly during the implementation and in subsequent discussions. So, we consistently interact on an equal footing, making the collaboration so positive.

This is evident when it comes to specific use cases. Should we meet a challenge in the tool, we are not only presented with solutions within the product but also with potentially more sensible approaches. And if there isn't an immediate solution, we can rely on transparent statements regarding when this will be incorporated into the product development.

Also in the ongoing support, we reliably receive fast responses from our contact person, which directly address our questions. We greatly appreciate this kind of communication and collaboration.

Features You Benefit From Daily?

Central to us is, of course, classic employee management. Additionally, we work a lot with workflows, which has significantly improved the efficiency of our daily HR work, allowing employees to be actively involved in processes.

Recruitment, reports, eAU queries, and of course, the DATEV interface are also heavily used functions. One thing we've recently introduced: HRlab's travel expense management, meaning processing travel expenses through payroll. This has worked flawlessly from the beginning and significantly reduced previous workload.

As an example: Previously, employees filled out an Excel sheet, which then was completed by the accounting department with the appropriate meal allowances, etc. After approval, the travel expenses were included in the next payment cycle. We've automated this entire process with HRlab.

Open Requests? And how do Employees think about HRlab?

Employee satisfaction with HRlab is extremely high. Colleagues actively approach us and express appreciation for HRlab. This is, of course, very rewarding.

In terms of open wishes, there are only minor issues that occasionally arise. For example, in the menu navigation, sometimes you're taken out of the original employee profile and have to actively navigate back. Cross-references could be optimized there.

Another example from recruiting: As soon as a colleague views a newly received email, it's marked as read. While this is generally correct, since we work with multiple colleagues, sometimes new emails go unnoticed by the correct person. Also, when requesting feedback on a candidate, I want to be able to select which attached documents are visible for every feedback giver.

Lastly, not all HRlab features are accessible yet on mobile devices. We look forward to the completion of features in the app, which we know the HRlab team is continuously working on.