Customer Service Manager (m/f/d)

Full-Time

Wattstraße 11, 13355 Berlin

Nicole Rausch • notjustajob@hrlab.de

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The HRlab team is looking for new members! – We require a Customer Service Manager (m/f/d) in Cologne/Berlin AS OF NOW.
Send us your application documents and tell us why we need exactly you.

You would like to work with competent and really cool people? You want to define your very own workflow and to realize your full potential? Flexible working times and flat hierarchies are important to you? Then our company is perfectly right for you! We develop and provide the cloud-based Human Capital Management platform HRlab. The platform is a product by the tridion digital solutions GmbH and is based on more than 14 years of experience in HR Management.

 

YOUR TASKS

  • Management of support channels and development of an innovative FAQ database
  • Expansion and maintenance of digital support services
  • Setup and continuous development of an intelligent chatbot
  • Measures for the increase of the satisfaction as well as for the care of existing customers
  • Management of support as well as customer feedback processes

 

THIS IS YOU

  • You love what you are doing
  • You are experienced in the support of (SaaS) technology and have a couple of years of work experience
  • You are technically oriented and excited for new challenges
  • Ideally you could already gain some experiences with chatbot technologies
  • You feel like designing new workflows and you are pursuing a careful, systematic and solution-oriented way of working
  • You are an innovative thinking person and a team player
  • You can empathize with the customer’s problems and look at new challenges from different angles
  • You can phrase processes very clearly and are confident in writing texts
  • Your German and English is very good spoken and written

 

HRlab | the best team you can wish for. Become a part of the coolest company around and let’s transform the HR world together.
Send us your application and tell us why we need exactly YOU!